Shipping & Returns

Robugtix® is a registered trademark of Robugtix Ltd.
Amoeba Robotics™ is a trademark of Amoeba Robotics Ltd. 

 

Lead Time
The indicated lead time is for reference only. We will try our best to dispatch all orders within the indicated lead time. Orders may be processed earlier if stock is available. If an item is In Stock, the item is available and we expect to prepare it for dispatch within several working days. Orders are accepted 7 days a week but not processed on Saturdays, Sundays, nor public holidays.

Product Availability
If we are out of stock of an item you have ordered, we will notify you via e-mail. We reserve the right to revise, discontinue, or cease to make available any of our products, or to cancel any order. In the event that an order that has been placed needs to be cancelled or modified to exclude the unavailable item(s), we shall issue a credit to your credit card or PayPal account in the amount of the price of the unavailable item(s) ordered.

 

Shipping

All items are inspected and carefully hand-packed before dispatching.  As with standard courier practice, you should check the contents of the parcel before signing for your goods, especially if the parcel has been opened (for example, by Customs). If you do not, we cannot be held responsible for any damage that may have occurred in transit.

The estimated shipping times (for reference only) via Hong Kong Post (standard shipping) is as listed out in the table below:

 

The estimated shipping time via FedEx to most countries around the world is as listed out in the table below:

Please also note that the shipping rates for many items we sell are weight-based (except for FedEx, which can be size-based or weight-based, whichever is greater). The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 0.5 kilogram.

A tracking number will be sent to you by email after your order has been shipped so that you can estimate when your items will arrive the destination. Please note that the tracking information might not be updated immediately.

We are not responsible for shipping delays caused by Hong Kong Post, FedEx, or Customs.

We will ship according to the shipping address you’ve provided; please notify us of any address change before your order is marked "Shipped" to avoid parcel loss, for which we will not take responsibility.

In the event that any "Unclaimed", "Refused", or "Return to Sender" package is shipped back to us—due to, but not limited to, reasons such as failure to sign for it, not picking it up at the local post office, failure to pay for customs, duties, and taxes, or refusal to accept the package—we will notify you upon receipt of the returned package to arrange for re-shipment. In this case, we will open the package for inspection of possible damages caused during transit or storage at your local post office during the retention period. We will repair the merchandise if there any damages to it.

• Re-shipment: additional fees apply, including all shipping & handling fees incurred/to be incurred (i.e., including the return shipping fee from your destination back to us for the "Unclaimed", "Refused", "Return to Sender" package) and repair fee for damaged merchandise.

• Forfeit: if you do not contact us to arrange for re-shipment of the order within 4 months starting from the shipping date, we will assume you no longer wish to claim the package and your order will be deemed forfeited.
  

If necessary, any notification or request for additional information regarding your order will be sent to the registered e-mail address you’ve provided when opening your account on this website. We assume all e-mails sent via our website to your registered e-mail address will be considered as “safe” and not be re-directed to the “Spam Folder”.

You are responsible for checking all your folders within your registered e-mail account for any e-mails from us regarding your order. If we do not receive a reply before the estimated ship date specified in the e-mail (if any), we may proceed to fulfill the order accordingly, at our discretion. If we are unable to fulfill the order without obtaining further information from you, your order will be placed on hold until you are able to reply us. We will not be responsible for any order delays this may cause.

If you need to change your registered e-mail address, you must notify us as soon as possible and you should expect to receive a confirmation from us that your e-mail address has been updated accordingly.

Due to shipping regulations, we’re unable to ship to some countries, which include, but are not limited to the following: Afghanistan, China (Mainland), Cuba, Iran, Iraq, Libya, North Korea, Pakistan, Sudan, Syria. We reserve the right to cancel any order that contains a shipping address within a country to which we do not ship.

 

Customs, Duties and Taxes

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not be held responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees (including, but not limited to, repair fee and restocking fee) will be deducted from the cost of the order, with any remaining funds being refunded to the customer. Customs are quite different in each country.  You may check with the Customs Department of your country for more information about their import policies.

Product Returns Policy

All sales are final.

New products are warranted for 45 days from the date of shipment, unless otherwise indicated in a product’s own warranty policy. Any return for repair or replacement must be pre-authorized by Amoeba Robotics Ltd. and under no circumstance will returns be accepted unless so authorized. Return products under warranty must be pre-approved by Amoeba Robotics Ltd. and sent via certified mail, prepaid and insured, for your protection. Please note we cannot cover nor refund shipping fees.

If you receive damaged merchandise, you must contact Amoeba Robotics Ltd. within 2 days of receipt of your original order. Specify clearly the reason for your refusal. We will exchange returned merchandise for same new merchandise, within 7 days once we receive the returned damaged items from you. Proof of mailing is advised, as we cannot be held responsible for loss of the returned merchandise in mail transit. All return postage is non-refundable. The merchandise, including packing and wrapping material, being returned should be in the same condition as how you received them. We will not be responsible for further damage of the returned merchandise in mail transit. Please contact us via e-mail: sales@robugtix.com.

Defective merchandise will be repaired or replaced at our discretion.  We reserve the right to refuse to repair or replace any merchandise which our Amoeba Robotics Ltd. technicians determine to be damaged by the user, or through inappropriate use of that merchandise.

In this case, the merchandise will be repaired for a servicing & repair fee, which will be charged according to the extent of the damage. You will be notified of such fee before the repair takes place and if you decide not to have the merchandise repaired, a diagnostic fee of 35 USD will be charged before we ship the merchandise back to you.

 

Warranty Policy

We guarantee all products to be free of defects in workmanship and material for 45 days from the date of shipment, unless otherwise indicated in a product’s own warranty policy. For specific warranty policies of each product, please refer to the product’s Terms & Conditions available in their respective Quick Start Guides or User Manuals. We will repair or replace defective products (no cash will be refunded) at our option, providing there is no evidence of customer misuse or alteration to that product item.

 

Payment Methods

We accept payments made by credit card or PayPal.

Credit card payments are securely processed through PayPal at the time of checkout.  We accept Visa, MasterCard, American Express, and Discover.  It is not required to have a PayPal account in order to pay directly with credit card.  Simply choose the option "Sign in as a PayPal guest and pay with your credit card" when given the option to choose the payment method.

If you have any problems or require further assistance, please contact us at sales@robugtix.com.